April 13, 2020

As we continue to navigate the challenges presented by COVID-19, the safety and well-being of our employees, clients and customers remain a top priority. Canadian Premier is open for business, and we remain committed to delivering exceptional service during this time and always.

What we are doing

We are monitoring developments surrounding COVID-19 and are following the guidance of our local governments and Health Canada to protect the safety of our employees while ensuring business continuity across all areas of the organization.

Our business continuity program is designed to support critical operations during times of uncertainty. Canadian Premier’s executive leadership regularly assesses our readiness to provide uninterrupted service through a variety of potential situations, including pandemics.

Our employees have primarily transitioned to remote work arrangements and we are prepared to continue all critical business functions. We have suspended all business travel and in-person meetings and are encouraging our employees to practice social distancing to help contain the spread of the virus and do our part to flatten the curve.

We’re here to serve you

Our team is working hard to meet your needs in a timely manner — we continue to pay claims and deliver the exceptional service you expect.

Due to a high volume of calls customers may experience longer than usual wait times when contacting us. We appreciate your patience as we all navigate this situation together.

Customers can submit a question online regarding their policy or claim. We have also added new resources including frequently asked questions about insurance and benefits offered through credit unions.

Should you be unable to reach us during business hours, please leave a message so we may call you back at a time that is convenient to you.

Strength you can count on

Canadian Premier is a financially strong organization. We are well positioned to withstand market volatility and will continue to respond to ongoing changes with a measured approach.

Canadian Premier is committed to providing financial security to Canadians and their families no matter what life brings. Know we are here for you and your family during this challenging time.